Terms and conditions of use

Payment options

Any attempt at fraud police. We want you to always feel safe when you shop with us.

Payment with DIBS or Paypal

Pay at checkout using card or direct payment.

Payment by PayPal

Pay at checkout using your card or through your PayPal account.

Order

When ordering the product confirmed the order within 24 hours. The confirmation is sent via e-mail unless otherwise stated.

Delivery time

Delivery time is usually 3-6 days, unless otherwise specified in the order confirmation.

Delivery Method

Delivery is usually done with the Post or DHL.
We bear the risk if the product is lost or damaged during transport to the customer. At the event returned to us the customer takes the corresponding risk and cost of delivery. In the event of shipping damage or loss, this must be notified to us within 3 days. If the damage is visible, this must be communicated to the carrier immediately. Any visible damage must be noted on the carrier paper upon receipt. In case of hidden transport damage must be reported to us within 3 days.

FREIGHT

Shipping cost is 8€ in Euro countries. Shipping cost is 15€ in Russia. Shipping cost is 15€ in United States.

Any import costs will need to be paid by the importer.

Opening buy / Returns

14 days and / or return policy applies in accordance with the Swedish distance agreement. This means that all customers can return an error within 14 days of receipt, and receive an amount equivalent to the value of goods recovered. Alternatively, switch to an equivalent product, or pay the difference if the new would be more expensive than the original product. Shipping cost will NOT be refunded . If you want to return a product, you should contact our customer service. Alternatively, send an e-mail to info@self.nu

For unclaimed parcels or refusal to accept delivery charged any shipping costs, and + 50€ in fee.
We also reserve the right to reimbursement of expenses incurred in the form of costs for handling and storage or eventual repatriation to the supplier. An uncollected shipment is not considered use of the right of withdrawal.

Prices

All prices include VAT.

Force majeure

We reserve the right to delivery time may take longer for such communication, strike, force majeure, or delays in delivery company and other unpredictable events.

Warranty

Our product warranty is up to 1 year from the selling date.

Cancellation

Cancellations can be made until the order is effected. This means that the cancellation can be done until we or our supplier sent out the order. Cancellation must be made in writing via e-mail or contact our customer service. In connection with the cancellation, we send out an e-mail confirming that the order is canceled. The receipt / invoice (e-mail) is your warranty and should be considered a valuable document.
Products damaged due to improper use, wear, nature influences or improper handling is not covered by any warranty.

Other

We reserve the right to price adjustments due to factors beyond our control. We reserve the right for any errors in pricing. We also reserve the right to cancel orders which according to us can be perceived as improper, offensive or contrary to morality. Subject to final sale. If a delivery can not be effected due that the goods are not stocked, it appears in your delivery confirmation where the goods are not delivered, and thus will not be charged to you.

Product images are illustrative only and may in some cases differ from the actual product appearance and attributes. All sales are made in accordance with the distance agreement. We reserve the right to register the IP addresses when ordering. We use out of cookies (cookies). To give visitors a good experience possible are shopping with us, we use cookies. Cookies are used in order to be able to see the previous decision you made at our shop and to enable us to improve our site. Cookies are also used to measure the traffic on our site and for statistics.

More information about cookies can be found at PTS (Post and Telecom Agency is the authority that monitors the electronic communications and postal sectors in Sweden.)
Please note that our articles are written from personal experience. Always consult your doctor before starting an exercise or supplement program / diet. Some of our products are kept out of reach of children.

PRIVACY POLICY

13th Protein Import AB | Self omninutrition (13PIAB | SELF)

  Data privacy is important for 13PIAB | SELF, it is important that your personal information is handled responsibly with regard to your privacy and you may find out what information we hold about you and how we use it. This policy also describes your rights and how to exercise your rights.  

Who is the data controller of your personal data?

  The Swedish company, with the below address, with a registered office in Stockholm is responsible in accordance with the applicable data protection provisions, of the personal data you have submitted or provided to us:   13th Protein Import AB Speditionsvägen 45 SE-142 50 SKOGÅS/STOCKHOLM SWEDEN   Business Directory: Swedish Companies Registration Office Company registration number: 556641-1830 Vat Number: SE556641183001  

Contact us

If you have questions or concerns regarding the handling of your personal data and information, you are welcome to email us at the following contact details: E-mail: privacy@13protein.com Phone: + 46 (0) 8 645 79 59  

What information do we collect?

  13PIAB | SELF collect information in the following areas and functions. When you use our services or shop with us, you can directly or indirectly come to give us information about yourself in a number of ways, such as when you make a purchase through our website or contact us where you give away personal information of any kind.  

Information you provide to us and that we collect about you

• Contact information (name, email address, telephone number, billing and delivery address).
• Payment information (credit card information, billing information, etc.).
• Address information (address information will be filled in by you, the client, or if requested by you, from partners such as: Klarna, Paypal)
• Information on products/services (details regarding the products/services you have purchased)
• Financial information (approved credits via our partners. (Examples of sources: Klarna, PayPal).
• Information about how you use our site, how you reached us, and how you use our services.

 

What do we do with your information?

When you purchase products or services from 13PIAB | SELF, your personal information is stored and used to improve our service and our services.   When and if you confirm a order, your personal data will be treated to:

• Complete your purchase of products or services and, if necessary, to verify your identity.
• Be able to provide you with customer support and information about products or services
• Administer, develop, improve and test our services as well as the system which they are provided.
• Promote products or services.

  If you give your consent, your personal data will be treated to:  

• Send newsletters with current or personal offers
• Through the cookies save your Web settings to create a personalized user experience, and be able to direct marketing offers to you.
• Evaluate and improve our products and services, and the systems which they provided in such as. through troubleshooting, data analysis, and similar
• Manage customer service requests (inquiries, complaints, and similar
• Prevent abuse of the service (prevent, prevent and investigate offences)

  13PIAB | SELF will also collect and process personal data in order to comply with applicable legislation e.g. accounting law, tax law.  

Communicate with you

  13PIAB | SELF may also use your information to communicate with you via analog and digital marketing channels. If you do not wish to receive targeted communications from us, you may unsubscribe by logging into my account and manage your account. Please note that the amendment does not apply immediately and there may be delays in the settings.  

What, we may share your information with

  In order to provide our services, and to deliver your products to you, we may transfer to, or share your information with selected third parties.   Suppliers, subcontractors: In order to fulfil our obligations to you, and for other purposes described in this policy, 13PIAB | SELF may share your personal data and information to vendors or contractors (including. Logistics company) and are strictly regulated by a contract between the companies.   Credit agencies: To manage your payments, your details shared with financial actors and as you may already have an agreement with (Klarna, PayPal). If you choose to use credit services through our partners, your personal data will be shared with financial companies.   Insurance companies: About you in connection with your purchase choose to insure any of your products, your personal data, as well as product information is shared with the insurer.   Authorities: PGA. law or with your consent, 13PIAB | SELF may share your information with government agencies such as the tax office, Police or other authorities.  

Security

13PIAB/SELF strives to protect your personal information and maintains appropriate technical and organizational measures to prevent inappropriate or involuntary omissions, use, access, loss, alteration or damage of your personal data. 13PIAB | SELF only or our suppliers ' employees who need access to your personal information for a specific task will have access to your personal information.  

What we will not do with your information

We will not pass on, sell or exchange your personal data or information for marketing purposes to third parties.  

Where we store your information

We come to the very greatest part handling your personal data within the EU/EEA. If personal information is transferred or processed in a country outside the EU/EEA will 13PIAB | SELF take all reasonable legal, technical and organisational measures to ensure that your personal information is handled safely and with an adequate level of protection comparable to the protection offered within the EU/EEA.  

How long do we keep your information

We will only retain your personal information for as long as necessary to fulfill the purposes specified in this policy. When we save your data for other purposes eg. in order to meet therequirements for posting, we keep your information only as long as is necessary and/or statutory for the respective purposes. We will conduct regular screens and remove personal information if it is no longer needed and if you are not an active customer (purchased products, managed account) for a period of one (1) year.  

Your rights, the right to rectification and restriction

  You have the right to access your data, log on to my pages where you can manage your data and information 24 hours a day. You can modify inaccurate or incomplete information about yourself. You can choose to have your profile deleted ("right to be forgotten")   If you choose to delete your information, these deleted. However, there may be legal obligations e.g. accounting law, which means that we can immediately erase parts of your data. We will only save the data according to the time rule which we are required by law to keep   You have the right to demand that treatment be limited if any of the following applies: If you dispute that personal data are accurate, you believe that the processing is unlawful, we no longer need the information but you need them to be able to establish, do exercise or defence of a legal claim.   You have the right to object to the processing of the legal basis for your treatment is the balancing of interests.  

Supervisory authority

Privacy Protection Authority (as of May 25, 2018, prior to this, the Swedish Data Inspection Board) is the supervisory authority in Sweden monitors to the processing personal data comply with the data protection regulation. If you believe that 13PIAB | SELF processes your personal data in contravention of the dataskydds regulation, you have the right to submit a complaint to the Integritetsskydds authority.   Contact information: Phone: 08-657 6100 Email: datainspektionen@datainspektionen.se   13PIAB | SELF reserves the right to modify and update this policy.